Cancellation Policies

 

 

At Tempo Space, we discourage cancellations by Renters and Owners. But we also know that things come up that require you to cancel your booking. Here’s our cancellation policy for Renters and Owners.


Important: If the Renter and Owner reach a separate agreement, that cancellation policy takes precedence over Tempo Space’s policy and protection.

 

An Owner may choose from the following cancellation policies:


1. Strict Policy

2. Firm Policy

3. Flexible Policy

4. Owner’s Policy


Here is the policy if you are a Renter or Owner and cancel a booking for which the Owner chooses the:

 

1) Strict Policy:


Within 7 days of booking, if more than 8 weeks before the booking start date


- All fees refunded to Renter
- No fees retained by Owner
- Service fees retained by Tempo

 

Less than 8 weeks before, more than 4 weeks before


If the Renter cancels

 

- The Renter will receive a refund of 50% of the funds
- The Owner will retain 50% of the funds
- Tempo retains all service fees

 

If the Owner cancels,

 

- the Renter will receive a full refund,
- The Owner does not retain any funds
- Tempo retains a 10% penalty to be paid by Owner and passed on to Renter as a Tempo Credit.

 

Less than 4 weeks before the booking start date


- If the renter cancels, the renter will not receive any funds
- If the owner cancels, the renter will receive a full refund and the owner will be charged a penalty of 10% which will be remitted to the Renter as a Tempo credit

 

2) Firm Policy:


Within 7 days of booking, if more than 4 weeks before the booking start date


- All fees refunded to Renter
- No fees retained by Owner
- Service fees retained by Tempo

 

Less than 4 weeks before, more than 2 weeks before


If the Renter cancels

 

- The Renter will receive a refund of 50% of the funds
- The Owner retains 50% of the funds
- Tempo retains all service feeds

 

If the Owner cancels,

 

- The Renter will receive a full refund,
- The Owner does not retain any funds
- Tempo retains a 10% penalty to be paid by Owner and passed on to Renter as a Tempo Credit.

 

Less than 2 weeks before the booking start date

 

- If the renter cancels, the renter will not receive any funds
- If the owner cancels, the renter will receive a full refund and the owner will be charged a penalty of 10% which will be remitted to the Renter as a Tempo credit.

 

3) Flexible Policy:


Within 7 days of booking, if more than 2 weeks before the booking start date


- All fees refunded to Renter
- No fees retained by Owner
- Service fees retained by Tempo

 

Less than 2 weeks before, more than 1 week before


If the Renter cancels

 

- The Renter will receive a refund of 50% of the funds
- The Owner will retain 50% of the funds
- Tempo retains all service fees

 

If the Owner cancels,

 

- The Renter will receive a full refund,
- The Owner does not retain any funds
- Tempo retains a 10% penalty to be paid by Owner

 

Less than 1 week before the booking start date


- If the renter cancels, the renter will not receive any funds
- If the owner cancels, the retner will receive a full refund and the owner will be charged a penalty of 10% which will be remitted to Renter as Tempo credit.

 

4) Owner’s Policy: Policy Agreed Upon by Owner & Renter:


If the Owner chooses this option, they will set their own cancellation policy. By agreeing to rent from that Owner, the Renter agrees to abide by the policy set by the Owner. Tempo Space will have no obligations and may have no knowledge of the particulars of this policy.


** If the Owner lists a Space under the Strict, Firm, or Freedom Cancellation Policy, the Renter and Owner may reach a separate agreement regarding cancellation. Any separate agreement between the Renter and Owner will take precedence and will supercede the policy chosen by the Owner on the relevant Space listing. Tempo Space may not have any knowledge of the particulars of this separate agreement.  Tempo Space will not be party to that separate agreement and will have no duties to any party to that agreement.**


We have endeavoured to explain the Fees as plainly as possible.  If you do not understand the fee structure, please contact us to explain the fees.